How long is the warranty period?

Our standard warranty is 12 months for both parts and labour

How often will my equipment need calibrating?

Depending on the machine, every 12 months, but this can be included in your service package.

What service contracts do you offer?

For critical weighing applications where you need to ensure your system is continuously working correctly and regularly calibrated, we offer a premium service package, please see link below for more details

Download the RDSMME Service Package

What is included in the price of my new equipment/system?

The fitting/installation and also calibration of the equipment/system is carried out as part of the quoted price. Any calibration or breakdown and parts replacement is a supplementary charge unless a Premium service package is chosen

Does an RDS engineer have to fit my new system/equipment?

Most of the systems we recommend are installed by RDS engineers but a few of the simpler units can be sent out for the customer to fit. We also offer a remove and refit service for transferring systems to customer’s new machines. Contact our sales team today for a free quotation.

How long will it take the engineer to fit the equipment?

It depends on the machine but fitting and calibration is usually completed in one day.

Where can I come and see product demonstrations?

We attend several trade events around the country – please see our events calendar or call us to arrange a visit

How does RDSMME on-board weighing work?

Our systems measure hydraulic pressure in the main lift cylinder  and compensates for speed of lift to provide weight data

What weigher will be suitable for my application?

Please view our extensive product range to see which weigher would be best suited to your needs